Wondering
How to Use a Feature of the Software?
We have several resources available on our Web site that can probably
answer your questions without a call to tech support:
Our Getting Started pages give a brief
explanation of each of the most popular features and how to use them.
Our self-paced training tutorials take
you step-by-step through the software's setup and usage.
Don't forget to check your user's manual for
detailed instructions!
Toll-Free
Technical Support:
Sleek
Software offers 90 days of toll-free technical support
to users of Incredible Tutor™ (SCHOOLS ONLY).
Current members of our Annual
Maintenance Agreement (AMA) Program are eligible
for toll-free technical support for the duration of
their AMA period.
In order to provide toll-free technical support, we also require the
following:
| 1. |
|
The
person calling for technical support should have
a good working knowledge of the computer(s) on
which Incredible Tutor™ is installed. This person may be
asked to perform basic functions like copying or
moving files and navigating through directories.
We cannot teach the caller how to perform these
basic functions. |
| |
|
|
| 2. |
|
The
person experiencing difficulty with the software
should either be the caller or be with the caller. |
| |
|
|
| 3. |
|
If
at all possible, call from a phone near the computer.
It is practically impossible to diagnose and fix
a problem if you are not at the computer on which
the problem occurred. |
| |
|
|
| 4. |
|
If
you received an error message, either have the
message on the computer or have it written down,
and be ready to explain what steps you went through
before the error message appeared. |
| |
|
|
| If
you meet the above requirements, please call us
at 1-800-957-5335 from 8 am to
5 pm (Central Time) Monday through Friday, or send
an email using the form below. You
can also fax screenshots of error messages you
receive and descriptions of any problems to 1-888-353-2900 (toll-free)
or 1-512-833-9718. |
Free
email Support (School and Home Users):
Use the form below to send a detailed email describing the problem. Please
do not use this method if you require an immediate reply. If your issue
is urgent, please call 1-888-353-2900 (toll-free) or 1-512-833-9718.
